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How do I access my villa?

7 days prior to your arrival you will receive your ‘arrival instructions’ email. These will include the code to get into the lockbox where the key to your villas is located.

What’s included in my stay?

All stays include premium linen and towels, bathroom and kitchen amenities, as well as locally sourced coffee and tea.

Do you provide baby equipment?

Yes, we can provide baby cots, bedding and highchairs upon request.

Can I check in earlier than 3pm or check out later than 10am?

We always do our absolute best to accommodate your arrival and departure time requests. Please contact our team when booking to see if this is a possibility.

Do you have any pet friendly properties?

Our Hillside Villas are all pet friendly.

Do your properties have WIFI and phone service?

All our homes include WIFI.

We have a couple of homes in rural areas of Queenstown, nestled in the mountains which means little to no service. If you are concerned, always best to double check with us. Alternatively, you can also view the amenity list for each property on our website.

Do you host events at any of your properties?

We do not currently host any events at our properties; however, we are always open to guests hosting their own events during their stay. Please contact our team when booking to see if this is a possibility.

Not found the answer to your questions? Get in touch.