Contact Us
What is the best way to get in touch with Luxury Stays Queenstown?
You can contact our team via email [email protected], [email protected], phone (+64 21 644 920) or by filling out the contact form on this page.
What are your office hours?
Our experienced team is available to respond to enquiries during normal business hours. For urgent matters outside those times (e.g. emergencies at a property), follow the emergency contacts or instructions in your property compendium booklet.
When will I receive a response to my inquiry?
We aim to respond to all contact form submissions, emails, or calls within 24 hours. If it’s a weekend or holiday, responses may take slightly longer.
Can I arrange viewing or inspection of a property before booking?
Yes—on request, and only in some instances, we can arrange property viewings or share additional photos and virtual tours to help you make an informed decision.
What should I include in my message to Luxury Stays Queenstown for a booking enquiry?
Helpful details include: dates of stay, number of guests, type of property preferred (villa/apartment etc.), any special requirements (accessibility, pets, views), and budget. This helps us respond quickly and precisely.
Can you connect me with property management services in Queenstown?
Yes, through our sister company QLPM, we offer full property management, from guest services to maintenance.
Do you offer professional linen services for private homes and holiday rentals?
Absolutely — Queenstown Luxury Linen provides premium linen hire and laundering, ideal for owners and hosts.
Can you recommend a trusted cleaning service for holiday homes?
Yes, our sister company Partners in Grime specialises in luxury holiday home cleaning with the highest attention to detail.
